Terms of Service

Last Updated: 12/02/2024

1. Acceptance of Terms

By using our website, purchasing services, or otherwise engaging with Multiverse Media Group, Inc. (“MVMG,” “we,” “us,” or “our”), you agree to these Terms of Service (“Terms”). This includes any policies referenced within, such as our Privacy Policy and our Third-Party Dependencies Policy. Unless otherwise agreed upon in writing, these Terms form the entire agreement between you and MVMG.

You will be required to confirm that you have read and agreed to these Terms during checkout or when entering into an agreement with us. If you do not agree, you may not complete your purchase or engage in our services.

Please note that we may update these Terms from time to time. When we do, the “Last Updated” date will be revised. Your continued use of our services after any updates constitutes acceptance of the revised Terms.

2. Scope of Services

The services provided by MVMG are limited to those explicitly outlined in the service description during checkout or on the final contract or invoice. These details will also be shared within your receipt of payment upon request.

Work outside the agreed scope will require a new agreement or additional purchase. No implied or verbal agreements will be considered valid without written confirmation.

3. Payments and Billing

• Payment Terms: Payments are due at the time of purchase or according to the payment schedule agreed upon in writing.
• Recurring Services: Cancellation of recurring services requires 60 days’ written notice. Billing will continue through the notice period unless explicitly stated otherwise.
• Failed Payments: Failed or overdue payments may result in immediate suspension or termination of services. We will attempt to notify you and allow a 5-business-day grace period to resolve payment issues before taking action.
• Refunds: All sales are final. If you are unsure about a service, contact us before making a purchase.
• Chargebacks: Unauthorized chargebacks will result in service termination. You are responsible for reimbursing all fees and costs incurred due to chargebacks, including legal expenses.

4. Ownership and Licensing

• Ownership of Deliverables: You own the final deliverables specified in your purchase, excluding any proprietary tools, frameworks, or stock media that remain the property of MVMG or their original creators.
• Usage Restrictions: Deliverables may only be used for the agreed purposes. Redistribution, sublicensing, or repurposing of deliverables outside of their intended scope is prohibited.
• Code and Media: Any code, systems, or media provided as part of a project remain licensed to you for the specific project only and may not be reused without written approval.

5. Acceptable Use Policy (AUP)

By using our website or services, you agree to:

• Use our services responsibly and in compliance with all applicable laws.
• Avoid uploading harmful or illegal content (e.g., viruses, malware, copyrighted materials without permission).
• Not misuse our website, services, or systems in any way that could harm us, other users, or third parties.

Violations of this policy may result in suspension or termination of services without refund.

6. Limitation of Liability

• Service Disclaimer: Services are provided “as is” without guarantees of uninterrupted performance or specific results.
• Liability Cap: Our liability for claims related to your purchase is limited to the total amount you paid for the affected service during the month of service.
• Exclusions: We are not liable for indirect damages, including lost profits, data loss, or interruptions caused by third-party providers, unforeseen events, or client actions.

7. Termination

• Termination by Us: We may terminate services immediately if:
  • Payments are overdue beyond the grace period.
  • You violate these Terms or engage in harmful activities.
  • Your actions damage our reputation, systems, or relationships with other clients.
• Termination by You: You may terminate recurring services with 60 days’ written notice. Final deliverables will be transferred only after all payments are complete.
• Post-Termination: Upon termination, your access to services and rights to use unpaid deliverables will cease immediately.

8. Dispute Resolution

• Arbitration: All disputes will be resolved through binding arbitration under the rules of the American Arbitration Association. This means you waive your right to a jury trial or class-action lawsuit.
• Governing Law: These Terms are governed by the laws of Duval County, Jacksonville, Florida. Any claims not subject to arbitration will be exclusively filed in Duval County.

9. Indemnification

The Client agrees to indemnify, defend, and hold harmless MVMG, including its employees, contractors, affiliates, and agents, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

1. The misuse of MVMG’s services, unauthorized modifications to such services, or failure to comply with MVMG’s recommendations or instructions.
2. Any content provided, uploaded, authorized, or approved by the Client, including but not limited to claims of intellectual property infringement, defamation, or other legal violations.
3. Any breach of these Terms of Service or applicable laws by the Client.
4. Actions or omissions of third parties accessing the Client’s servers, website, or data as a result of the Client’s authorization or negligence.
5. Any other liability not explicitly excluded under these Terms of Service.

This indemnification obligation survives the termination of your agreement and expiration of these Terms of Service.

10. Prevailing Terms

In the event of any conflict between these Terms of Service and any separate agreement signed by the Client, the terms that provide the greatest protection and benefit to MVMG shall prevail.

11. Privacy

We respect your privacy. Please review our Privacy Policy to learn how we collect, store, and use your information.

12. Services Promotion

MVMG reserves the right to include the Client in promotional materials, including the use of the Client’s name and logo and testimonial or praise shared by the Client, unless otherwise requested in writing. 

13. Updates to These Terms

We may update these Terms periodically. When we do, we’ll update the “Last Updated” date. Your continued use of our services after changes means you accept the updated Terms.

14. Third-Party Links and Services

Our website and communications may include links to third-party websites or tools. We don’t control these third-party resources and are not responsible for their content, privacy practices, or performance. Use them at your own risk. Please see our Third-Party Dependencies Policy.

15. Contact Us

If you have questions or need assistance, reach out to us at:

MULTIVERSE MEDIA GROUP, INC.
FEI/EIN Number 45-5254561
EMAIL: [email protected]
PHONE: 904-701-3016